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Act on Voice of the Customer insights to improve customer satisfaction, boost loyalty, increase agent engagement, and drive efficiencies. View a demo Try for free Request a quote Unleash the power of customer insights . Get the whole CX story Keep your finger on the pulse of customers by collecting omnichannel feedback from any customer journey interaction. Pinpoint root causes of churn Identify and act on opportunities to increase CSAT, deliver personalized agent coaching and rewards, and increase operational efficiencies. Turn feedback into action Retain customers and reduce call backs by empowering supervisors and agents to resolve issues and close the loop. Get datasheet Comprehensive VOC solution Collect, analyze, and act on omnichannel customer feedback from any voice and digital channel across the end-to-end customer journey—get faster time to value with hassle-free IVR integration and reporting of call interaction data, embedded CSAT in Quality Management and Performance Management for personalized agent coaching and gamification, and accelerated closed loop actions automatically triggered in the unified agent desktop. Take a tour Insights to level-up your customer experiences. Empower leaders to see inside the minds of customers and act on their changing expectations, perceptions, and needs. Watch video Insights to level-up your customer experiences. Empower leaders to see inside the minds of customers and act on their changing expectations, perceptions, and needs. Watch video HireRight realizes a huge win”. CXone Feedback Management enabled HireRight to make customer satisfaction (CSAT) a priority across the organization. Read case study Transform digital journeys Empower frictionless, self-directed journeys by unifying feedback across channels and uncovering opportunities for improving products and services. Learn more Accelerate closed-loop action Turn churn risks into loyal customers by taking action when and where it matters most, using automatic triggers to close the loop. Learn more Improve business outcomes Understand and act on root causes to deliver impactful, measurable results for customers, employees, and your business. Learn more Drive value across the CXone suite Use Feedback Management insights throughout CXone to boost customer value and agent performance. Learn more We send customers post-call surveys using CXone Feedback Management which tell us exactly where we’re doing well and areas for improvement. … the number of satisfaction surveys we’ve received back from customers grew 511% and the number of positive surveys increased 445%.” Mike Schmidt Human Services Operations Manager County of San Diego Health & Human Services Related Products Interaction Analytics Quality Management Interaction Recording & Management Performance Management Related Resources Case Studies Evolent Health VOC Evolent Health launches a comprehensive Voice of the Customer program for improving customer experience and increasing agent engagement. Learn more Case Studies Global auto finance agency CXone drives Toyota Financial Services down the road of success with feedback management, analytics, automation, and chatbots. 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